Question 1

Terms and Conditions

Accepted Answer

Terms & Conditions – Northern Lights Language Academy
Enrollment & Payment
 Monthly tuition is billed in advance. Enrollment is confirmed once payment is received.
Free Trial Lesson
 The introductory trial lesson is free and does not obligate enrollment.
Refund Policy
 Monthly tuition is non-refundable once the month has begun. If a class must be canceled by the school, a make-up class or credit will be provided.
Attendance & Make-Up Classes
 Missed classes due to student absence are not guaranteed a make-up. In cases of teacher absence, a make-up class will be scheduled.
Class Placement
 Class placement is determined by age, level, and availability, and may be adjusted to ensure the best learning experience.
Online Learning
 All classes are conducted online via Zoom. Parents are responsible for ensuring appropriate technology and supervision.
Code of Conduct
 Respectful behavior is expected from all students. The school reserves the right to remove a student from a class if behavior significantly disrupts learning.
Privacy
 Student information is kept confidential and used only for educational and administrative purposes.
Contact
 For questions, contact: northernlightslanguageacademy@gmail.com()

Question 2

How do I know which class my child should join?

Accepted Answer

Our classes are grouped by age to make learning comfortable and developmentally appropriate.
Please choose your child’s class based on their age:

•    Ages 5–8 → Early Elementary English Class
(focus: phonics, reading foundations, confidence speaking, simple sentences)

•    Ages 9–12 → Upper Elementary English Class
(focus: reading fluency, conversation skills, paragraph writing, vocabulary building)

If your child is between levels or you’re still unsure, simply book a Free Trial Lesson.
We will observe your child gently during the trial and recommend the best placement.

Question 3

Is my child required to speak English in class?

Accepted Answer

No — we support shy learners and gently encourage natural speaking over time.  Lesson will include many visual elements, repetition and routine structures which will encourage young learners and help them to feel more comfortable over time.

Question 4

How do monthly payments work?

Accepted Answer

You can register and pay securely on our website through our monthly plan.  Payments will continue monthly until you cancel.  You may cancel after any month.  Refunds will not be issued for missed classes.

Question 5

Do parents need any materials?

Accepted Answer

Students will need a computer, tablet or phone which can stream a Zoom call.  Children are asked to have a notebook and pen in front of them for simple classwork and language games.

Question 6

How will I receive the Zoom link?

Accepted Answer

After registering or booking a trial lesson, you'll receive an email with your Zoom link and instructions.

Question 7

What platform do you use for classes?

Accepted Answer

We teach all classes on Zoom, a reliable and easy-to-use video platform. You don’t need an account—just click the class link we send you, and your child can join instantly from any device.

Question 8

Will my child speak English during class?

Accepted Answer

Yes. Our lessons focus on speaking and communication. Children will speak English throughout the class in a supportive, friendly environment. We always correct gently and encourage confidence, not perfection.

Question 9

What level does my child need to start?

Accepted Answer

No specific level is required.
We place children by age, not by level.
    •    Ages 5–8 join our Younger Learners Class
    •    Ages 9–12 join our Elementary Learners Class

Both classes are mixed-level, and we adjust instruction to fit each child’s ability.

Question 10

How do I book a trial lesson?

Accepted Answer

Click the “Book a Trial Lesson” button on our website.
You can choose a convenient time, and you will automatically receive the Zoom link by email.

Question 11

How do I pay from Korea?

Accepted Answer

We accept payments through global payment methods including:
    •    Credit card
    •    PayPal
    •    Debit card

All payments are securely processed through our website.

Question 12

What is the class schedule?

Accepted Answer

We currently offer:
    •    Ages 5–8: 30-minute classes, three days per week
    •    Ages 9–12: 30-minute classes, three days per week

Class times are designed to align with evening hours in Korea and morning hours in Canada.

Question 13

How many students are in each class?

Accepted Answer

Maximum 5 children per class.
This ensures every child gets speaking time, personalized feedback, and a close relationship with their Canadian teacher.

Question 14

Are the teachers Canadian certified?

Accepted Answer

Yes. All classes are taught by Eva Petruzziello, an Ontario Certified Teacher (OCT) with over 15 years of teaching experience and previous ESL experience in Japan.

Question 15

Do parents get progress updates?

Accepted Answer

Yes. Parents receive a monthly progress report including:
    •    Speaking improvements
    •    Reading and vocabulary skills
    •    Confidence and participation
    •    Goals for the next month

We also respond quickly to any questions through email.

empowering children with high-quality canadian language education

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